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WINE · YOUR INFORMATION

Delete your Wine account

You can request account deletion in the app or contact us without reinstalling Wine. You do not need Wine Plus to make a request.

Draft prepared 29 September 2026

01Delete from the app

  1. Open Wine and sign in to the account you want to delete.
  2. Open Profile → Account → Delete account.
  3. Read the confirmation and type DELETE when asked.
  4. Confirm the deletion and wait for the result. If it fails, try again or use the email route below.

Save any information you wish to keep first. Deletion is permanent once confirmed by the service.

02Request deletion without the app

Email [email protected] from the address associated with your Wine account, with the subject Wine account deletion. State that you want your account and associated personal data deleted. If you cannot access that address, explain this so we can arrange proportionate verification.

Open a deletion request email

This button opens your email application; it does not send a message or delete anything automatically. If no email app is configured, copy the address above into your email service. Do not send passwords, login codes, encryption keys or your full health history.

03What deletion removes

A successful app request deletes your Wine authentication account and linked active cloud records, including encrypted profile, period and daily-log records, device/recovery records and account-linked sharing and consent information. The app then attempts to clear local data on the requesting device and signs you out.

For other devices, clear Wine’s local data or uninstall it. A remote request cannot reliably erase an offline device or copies you exported. It also does not remove the original data in Apple Health or Health Connect.

Independent payment records, provider security logs, backups and records required for a specific legal reason are handled separately. Retention details are described in the Privacy Policy; final backup and provider retention periods remain under review.

04Cancel subscriptions separately

Account deletion does not cancel an App Store or Google Play subscription. Cancel through the store or payment provider where you subscribed to avoid another renewal. You do not have to keep a subscription to exercise your privacy rights.

05Verification and response

We may verify that you control the account before acting. We normally respond to privacy requests within one month and will explain within that period if a lawful extension is needed. If you only want particular information removed, say so in your email; you can request partial deletion without asking to close the whole account.

Wine is operated by Nelson Ponte, Portugal. Contact: [email protected].